Our wonderful customers are the reason we’re in business. Here are some of the great things they’ve said about us.
We’ll do everything we can to make sure you’re a satisfied customer, too!
” Lucid Payments went above and beyond to cater to our business and ease the transition from our previous merchant service. On top of providing better, rates, their representatives gave us their full attention and thoroughly explained each aspect of their service from operating the debit machines to understand the fee structure on their monthly bills. Our experience with them has been excellent and we look forward to continuing this working relationship long into the future. ”
Lucas Millin – Staff Accountant, Global Spectrum
100-3380 Kind Road Abbotsford, BC 604-743-5012
” Lucid Payments contacted me and offered to review and save our company money on our monthly credit card rates and fees. I must say I was skeptical, but this no nonsense gal was not painting a picture of grand saving s or spouting redundant facts, so I decided to take her up on her offer. True to her word we were presented with an offer with lower monthly costs.
The support people are excellent and polite, and follow up to ensure we are happy. During the transition we were kept informed and walked through the various steps to get up and active quickly. ”
Debbie Taylor – Comptroller Alliance Truss Ltd.
” It is a pleasure to write this letter of recommendation for Lucid Payments. I have worked with Surge Cumiskey and she has been an absolute joy to work with.
She has excellent customer service skills. I can always reach her even though she is a very busy lady she always makes time to speak with me. She is very informative and honest. Her work ethic is amazing.
I wish there were more heads of organizations like Surge Cumiskey. She is an asset to any company.
Nicole Harrison General Manager
KNDC Accessories Dec /2014
Please accept this letter as my appreciation of your impeccable customer service we have received since changing from our previous provider to Lucid Payments. The new equipment is fast and reliable. On any occasion we have needed your assistance you have been efficient and quick to answer our requests and find an immediate solution to avoid any interruption to our daily business activities.
Again, thank you for contacting us initially and having us as a new client – we appreciate your caring, genuine attitude. I will utilize your services in any of the other business I am involved with and recommend you highly for any future referrals.
Julie Burton – Controller Jonkman Equipment October 2014
” Thank you for the excellent customer service you have provided to the Vancouver College. As a non-profit organization, we were looking for a cost effective payment solution with good customer support, we found it in Lucid Payments!
Previously we partnered with a national services provider and rep was located in another province and whenever we had problems, we had to call a 1-800 number. That model did not work for us, but with Lucid, when ever we have any questions, we contact Lucid Payments.
You have been very helpful and take a genuine interest in ensuring we are completely satisfied with the products and serve. The several in-person meetings have been great. Right from the initial proposal meeting, to initializing the terminals to helping us interpret the reports.
Once again, thankyou for the excellent customer service you provide us. Looking forward to continuing to work with Lucid Payments.”
Wendy Leong – CPA – CA VCPA Treasurer
Vancouver College / November 28, 2013
Coast Salish Arts Susan Point
” Thank you for all your continued help with setting up Coast Salish Arts, we appreciate your patience while we learn the new system with Lucid Payments. Your help was invaluable.”
Best Wishes Tom & Susan
Coast Salish Arts/ March 2013
Thank you for all your capable assistance in switching over from Moneris to Lucid Payments. It all worked out well, thanks for hanging in for the change over.
Brian & Karen Bathe Curves – Feb 2012